As a valued customer of Proseal, we would like to inform you of the actions and preventive measures we have put into place in order to manage both our business and our important customer relationships through the rising safety and logistical challenges presented by the spread of the COVID-19 virus.
Proseal remains focused on the needs of our customers, making every effort to continue to deliver and support our products to the extent it is legally permitted and safe for both our customers’ and our own employees.
We are observing all government recommended protocols regarding travel, self-quarantines, and managing access to our facilities in order to support worldwide efforts to contain the spread of the COVID-19 virus.
Proseal is communicating frequently with employees to provide guidance on what they can do to minimise their risk of infection, how to recognise symptoms of an infection, and what to do if they suspect they may be infected. Where it is deemed appropriate and/or necessary, we are also providing employees with the flexibility to follow medical advice, self-quarantine, and work remotely to responsibly manage the risk of spreading the infection to others.
We have implemented additional strategic measures with our supply chain in order to mitigate expected shortages and/or delivery delays of key components and supplies. We also want to inform you of several key items as we work together to meet our business demands while managing increasing risk:
Remote Support – we continue to offer 24/7 telephone support to our customers. The Proseal Service Engineers can assist your on-site maintenance team with troubleshooting and diagnosing issues. If you have any concerns regarding service support, please call our Service Hotline on (UK) +44 (0)1625 856 600 (USA) +1 (888) 776-2470
Travel Delays – we appreciate your understanding of and cooperation with working around any travel delays or restrictions resulting from containment actions taken by global governments.
Spare Parts – we are fully equipped to dispatch both stock and manufactured spare parts on standard lead times, presently delivery times are not yet affected but could become subject to shipping delays outside of our control.
We know that you are facing the same challenges in your business, and we want to assure you that Proseal remains committed to serving our customers.
For any other inquiries regarding pending or planned product deliveries or installations, please call the main office at:
(UK) +44 (0)1625 856 600 (USA) +1 (804) 447 9038 (AUS) +61 (0) 3 9397 0955
Stephen Malone Gari Wyatt Scott Templeton
Managing Director, CEO, General Manager,
Proseal uk Limited. Proseal America Inc. Proseal Australia Pty. Limited.